California Child Support Calculator

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Calculator Tech Support Questions

Q. Why won't my Username and Password work?

A. 1. Usernames and Passwords are case sensitive. Be sure you are entering each letter correctly. Click on 'Help' to have your password information emailed to you.

2. If you just signed up, you may have entered your username incorrectly in the pre-authorization box. Usernames and passwords are case sensitive. Click on this link to find a lost password.

3. Your subscription may have expired. Go to www.guidelinesupport.com and sign up again.

Q. I can enter the calculator page, why doesn't the calculator appear?

A. 1. You may need to wait a little longer. This is a large program. Some browsers show the progress at the bottom of the window. It will load over 190 files.

2. The guideline support calculator is written in Java. You may have to adjust your browser settings to use Java.

a. For Internet Explorer, go to Tools the Internet Options. Click Advanced. Go down to Microsoft VM. Put a check in all three boxes. Click OK. You will need to restart Internet Explorer.

b. You may be prompted to download a java plug-in or you can download one here. You may have to reboot your system before the plug-in will take affect.

Q. Why can't I just type in the income in the income field?

A. When you click on the income field, a detail box appears. You must enter your income here. The source of the income can affect taxes and withholding. The source of income is displayed in the Report View.

Q. I type in amounts but they don't stay or show up in the summary field, why?

A. You can't use commas or the $ sign. Only enter numbers and the period.

Q. How many times can I use the SupportCourt Calculator?

A. As many times as you wish during your subscription period.

Q. What if I lose my Username or Password?

A. Click on Help on the upper left. Enter the email address you used when you signed up and the information will be sent to you.

Q. What if my question wasn't answered here?

A. View the instruction page or email TechSupport@SupportCourt.com.